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[ General Info About The Exam Prep ]
Q1. What do ChinaCertify exam prep contain? How many questions are there in the exam prep?
Q2. Are the guides English version? Are the questions of the ITcert worldwide the same?
Q3. What is the format of your products?
[ Order Related ]
Q4. How do I buy the ChinaCertify exam prep?
Q5. Is it secure to order online using credit cards?
Q6. Can I use a free email account like hotmail or yahoo to receive my exam prep order?
[ Delivering And Updating ]

Q7. How do you deliver the products and how soon could I receive them?
Q8. What about your product updating policy? How could I get the updates of the products?
[ Miscellaneous ]
Q9. Do you have any guarantee for the exam prep? Will I get another exam if I fail the exams?
Q10. I need some exam prep which are not in your product list. Will you produce them?

Answer to Q1.
The Best exam questions and correct answers which you can't find anywhere else. The pass of your exams is 100% guaranteed.

The number of questions in the exam prep varies depending on the specific IT certification exam question pools most of which contain 100-300 questions. Please refer to the first part of "ChinaCertify Industry-Best Products" and the last part of "Latest News" for more details.

More details about the ChinaCertify guides:
1) Explanations of the answers are available for part of our exams. 2) No cram notes are available in the exam prep. However, you could download various cram notes which contain exam core concepts for free from some websites.

There is a policy of ChinaCertify not to disclose the accurate details of various certification exam question pools publicly. Accordingly, we will not disclose the exact number of questions there are in the exam prep and when exactly the exam prep were updated most recently, so please do NOT inquire. We do guarantee our guides are updated as necessary and cover the most current exam question pools.

Note: states that the questions in all the Microsoft certification exam prep can only be regarded as the most realistic exam questions available in the market. Our most competitive money back guarantee still applies to all the Microsoft certification exam prep. Thanks for your understanding.
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Answer to Q2.
At the present, we only provide the English version of the ChinaCertify guides to all the customers. Yes, the question pool of any IT certification exam is worldwide the same.
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Answer to Q3.
Adobe Acrobat PDF files. PDF is almost the industry standard for distributing e-books. You
only need to download the free Adobe Acrobat Reader to open and print PDF files. No installation needed and no viruses involved. We don't think it's a good idea to produce any test engine for those questions. Why do we need to make things simple to be so complicated?

The PDF files are encrypted and the contents can not be copied and pasted into other files like MS Word Doc etc. We can not send the exam prep in any other format other than the current PDF. Thanks for your understanding.

Please do NOT use the earlier versions of Acrobat Reader for our exam prep which probably can not be opened or printed correctly by any earlier versions than ver. 7.0. For some parts of the PDF files you probably need to amplify the PDF to more than 150% to read the words or pictures more clearly on the screen.

Some exam prep you download are in zip format originally. Zip files are "archives" used for distributing and storing files. So you need an unzip tool to extract PDF files from the zip files first before being able to read the PDF guides with Acrobat Reader.
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Answer to Q4.
We offer the Secure Online Ordering System.

Orders are verified in real time and are secured by 128-bit SSL. Once payment is confirmed you will be sent a sales receipt from our payment processor instantly. Most orders will be processed within 1 hour after purchase. The ordering system allows use of various credit cards including MasterCard, Visa, Discover, American Express etc.

If you have any questions, feel free to contact us for further information.

**IMPORTANT NOTE** Please be aware that Paypal*GOITCERT will appear on your credit card statement, not ChinaCertify.
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Answer to Q5.
Yes, it is safe to order online using a credit card. We have a Secure Online Ordering System. Paypal Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Our payment processor provides secure transaction services that enable Web merchants to accept and process real-time payments for goods and services purchased over the Internet.

ChinaCertify does not process your payment so we can not have your credit card number in any way. Also, on your credit card statement, please NOTE: Paypal*GoITCert will be on your credit card statement, not ChinaCertify.
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Answer to Q6.
Yes you can, please make sure that your free email has about (5Meg) of free email space. Some of our product(s) are very big which consist of diagrams and screenshots, that is the reason why we say to have at least (5Meg) of free email space upon delivery of our exam prep. If you have not received your product within 12 hours, please email us. Please be sure to put a) Transaction ID b) Email used to order our product(s).
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Answer to Q7.
We send our product(s) to your email account in PDF or Zipped format. We also send our exam prep with a link where you can download them. You would receive an email with the ordered products within 12 hours (generally 1-2 hours) after you place the order.

If you don't receive this email within 12 hours after you place the order. It is most probable that the email you filled in the order form is wrong or it just does not work properly, and then please contact us for help by providing a 100% working email account and your phone number in the email.

We can ONLY guarantee to deliver the exam prep within 12 hours after you place the order. If you need the exam prep urgently and can't wait several hours, please email us immediately after placing the online order. Thanks for your understanding.
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Answer to Q8.
We offer all of our customer's free updates for a period of 12 months from the date of purchase. If you purchase one of our value package, we offer 18 months of free updates from date of purchase.

When you're ready to take an exam, email us, we will verify if there have been any updates to your product(s). If updates have been made within 12/18 months of your purchase date, we will immediately send you the updated products free of charge.
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Answer to Q9.
ChinaCertify is proud to provide the best top-quality IT certification questions in the market and we have the most competitive and straightforward guarantee. If you fail your exam only ONCE then you will get a full refund or another two exam prep of your choice absolutely free by sending back the photocopied fail transcript via email. For the details of ChinaCertify's gurantee, please go to the "Guarantee" column.

More than 99.5% of our customers pass the exams at their first tries. So why the left 0.5% customers fail their exams if the exam prep contain the best exam questions in the most current question pools? Certification exam vendors update the question pools sometimes. Although we try our best to keep up with them, there is always a lag of the time when we could know the vendors are updating the questions and we manage to get the new questions. If unfortunately a customer takes the exams during this lag time, he will probably fail. There is no method we know which could reduce this 0.5% fail ratio ...
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Answer to Q10.
If the exam prep you need are not in our product list this means we don't have them now. However we greatly appreciate your suggestions which will help us know the needs of our customers and provide a better service as a result. Please email to us and we will seriously consider your any suggestions although we can not reply to every mail.
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